Position Title: Internal Sales Rep

Position Reports to: Customer Service Manager

Position Summary: Under general supervision, coordinates and schedules loads between customers and West Side drivers; maintains load information on computer system; communicates load schedules with Planners and Fleet Managers; and strives to maintain satisfied customers while looking out for the best interest of the company.



Essential Functions:


1. Coordinates and schedules loads between customers and West Side drivers; tenders loads from customers by means of communication; makes delivery appointments on loads when possible; enters tendered load information into computer tracking system; and updates load information as necessary.

2. Communicates and coordinates load information to planners and/or Fleet Managers as necessary; informs customers on changes affecting their freight; monitors customer satisfaction comments and actions; and works with Sales Department to insure customers' expectations are being met and/or exceeded.

3. Determines and maintains load capacity daily and works with Planners and computer data to monitor booked loads.

4. Manages load-planning responsibilities when necessary; and relays messages concerning load planning over the computer system when needed.

5. Performs other related duties as requested.



Necessary Qualifications:
One year experience in Customer Service area or related field.



Physical Qualifications:
Sitting, talking on the phone and entering data into computer for extended periods of time.



Text "Drive" to 41411 to apply!


Associated topics: club, dealer, inbound, insurance agent, life insurance, phone, sales, telemarketer, telesales, vacation

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